FAQ For Emirates Lower Fare Flight t o India

Emirates Commercial FAQ

  • Can you book a Hotel at the airport for us ?
  • What if I am not able to fill self reporting form 72 hrs prior to departure ?Can I still fill it 24/48 hrs prior to departure ?
  • What is Self reporting form ? Is it Mandatory to fill Self Reporting form ?
  • How long does it takes to get exemption when we apply with our negative Covid 19 report on Air suvidha website ?
  • Will the regular flights resume in coming few weeks ?
  • Will it be a through check in from Brisbane /Sydney /Melbourne to India ?
  • Will it be a problem if I fly interstate in Australia to catch these flights?
  • If the connecting flight is cancelled from Dubai then what options does traveler has ?
  • When I arrive in India my Covid test report would be 120 hrs old .Will that be valid ?
  • My GP cannot advise me to get tested unless I have symptoms.
  • Is Dubai International Airport currently operating?
  • As we are holding Indian passport with PR what are the alternate options to travel ?
  • Since an SMS will be sent as a result for the test, so that will work for getting the exemption?
  • Please advise test date should be within 96 hrs or its okay if report received date is within 96 hrs.
  • I know you have availability in August but I want to travel in September.
  • I have an Indian Passport with temporary VISA for Australia ,can I still take these flights.
  • Can you book my domestic flight after I arrive in Delhi/Mumbai airport by EK flights?
  • How can I get tested without any symptoms of COVID?
  • Will I be changing aircraft in Dubai or will it be the same flight?
  • Can we go out of Dubai airport if I have VISA ?
  • Can I book hotel/lounge inside the Airport.
  • Can I book the hotel/lounge at my own expense ?
  • Can we use our Previous credit with EK ?
  • Will we get PPE safety kit ?
  • How many hours minimum require in DEL/BOM to clear immigration, so i can book domestic flight.
  • Can I catch a domestic flight on the same day I arrive in India ?
  • Can I carry Pram while traveling with infant?
  • Do I need to collect baggage at transit point?
  • Can you book exit-row seat / leg space for me?
  • When can I do online check-in?
  • My mother can’t speak English & Hindi, I need language assistance.
  • How much gold or Liquor can I carry ?
  • Social distance will follow on flight?
  • Do we need transit visa in Dubai?
  • Is the ticket transferable?
  • When can I get my ticket after payment?
  • What would happen If I wiil be denied to board due to any reason or No show?
  • Would I be able to choose my seat ?
  • Will there be any bassinet provided for my infant?
  • Can we carry our own food packs in the flights?
  • Is the deposit refundable or adjusted with future booking?
  • When does check in open and closes?
  • What will happen if airline cancels the flight?
  • Will flight operate during this stage 4 Lockdown from MEL ?
  • I need a Wheelchair .
  • Will I get accommodation in Dubai due to long hold? or During transit in Dubai?
  • Do We need any approval from Indian Govt. ?
  • How much baggage I can carry?
  • Do we need to be quarantined in port of arrival or final destination in India if we take these Emirates flights ?
  • Can we book these flights on your website ?
  • Can any kind of special meal be requested eg VJML?
  • Is this a charter flight or commercial flight ?
  • Do you have any other flight on emirates?
  • Is this a one way flight or return ?I want to book a return ticket ?
  • Do we need to get tested Covid 19 before taking the Emirates flight ?

  • Can you book a Hotel at the airport for us ?
    We have availability for Dubai International Hotel at airport for $260/ night/room excluding breakfast.

    Hotel booking is non refundable and without breakfast

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    What if I am not able to fill self reporting form 72 hrs prior to departure ?Can I still fill it 24/48 hrs prior to departure ?
    We would strongly encourage you to fill the form 72 hrs prior to departure ,however if you were unable to do so you should still fill it online atleast BEFORE your departure flight on www.newdelhiairport.in .

    For updated information kindly visit www.newdelhiairport.in/
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    What is Self reporting form ? Is it Mandatory to fill Self Reporting form ?
    All International arriving passengers are required to fill the self-reporting form as mandated by the Ministry of Health & Family Welfare. Air Suvidha is an online system for International passengers to submit mandatory Self-Reporting Form to declare their current health status. This form is mandatory and should be filled before boarding.

    Yes it is Mandatory to fill Self reporting form before departure .All travelers arriving in India are advised to fill Self reporting form 72 hrs prior to departure on https://www.newdelhiairport.in/
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    How long does it takes to get exemption when we apply with our negative Covid 19 report on Air suvidha website ?
    Processing time is at the discretion of the Govt , In case you do not receive the exemption online before departure ,you may seek exemption from quarantine on the basis of the RT- PCR negative report is on arrival. Please carry your physical print of PCR negative test report with you as it is required for Check in and to get exemption
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    Will the regular flights resume in coming few weeks ?
    We are hoping the same but at the moment, only these flights are available. We suggest you LIKE our facebook page so that you can be updated when any new promotions come.


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    Will it be a through check in from Brisbane /Sydney /Melbourne to India ?
    Yes it will be a through Check in and you will get your luggage in India.
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    Will it be a problem if I fly interstate in Australia to catch these flights?
    Kindly check the interstate restrictions on the State Govt website and you can take the decision accordingly.

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    If the connecting flight is cancelled from Dubai then what options does traveler has ?
    Emirates will take the responsibility and will provide an alternative option.
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    When I arrive in India my Covid test report would be 120 hrs old .Will that be valid ?
    Once you get yourself tested ,you will apply for exemption online on Air Suvidha Website https://www.newdelhiairport.in and you will know before the departure whether you were exempted from institutional quarantine or not.
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    My GP cannot advise me to get tested unless I have symptoms.
    Kindly check for private Labs where you can get yourself tested .You need proper physical reports for getting exemption from institutional quarantine on arrival in India.
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    Is Dubai International Airport currently operating?
    Dubai International Airport is open with restaurants and Hotels operating at the airport.
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    As we are holding Indian passport with PR what are the alternate options to travel ?
    We are working with airlines like Emirates to see how you can travel to India on a PR. I suggest you LIKE our Facebook PAGE and you will be then notified with any further updates with flights.
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    Since an SMS will be sent as a result for the test, so that will work for getting the exemption?
    For getting the Exemption , you would need to upload the certificate on Air Suvidha website (https://www.newdelhiairport.in/) SMS will not be accepted
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    Please advise test date should be within 96 hrs or its okay if report received date is within 96 hrs.
    Test date should be within 96 hrs of departure. On receiving the result you need to apply for exemption on Air Suvidha( https://www.newdelhiairport.in/)to get your pre approved exemption before arrival in INDIA.
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    I know you have availability in August but I want to travel in September.
    Currently , offer with Emirates is for travel till end of August. They might roll over to September, which we shall find out by end of August.

    However if you still insist on making booking for Emirates in september, ,We recommend you to book a refundable ticket as per the availability as currently there is no clarity of the Indian Borders opening. If the flight gets canceled due to government restrictions then either you would have to do a date change or apply for refund. It will be subjective to Airlines policy.

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    I have an Indian Passport with temporary VISA for Australia ,can I still take these flights.
    You are only eligible to book these flights if you are an Indian passport holder without Permanent Residency of Australia.
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    Can you book my domestic flight after I arrive in Delhi/Mumbai airport by EK flights?
    Yes we can book Domestic flights in India .

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    How can I get tested without any symptoms of COVID?
    Please contact your GP regarding necessary require document .
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    Will I be changing aircraft in Dubai or will it be the same flight?
    You will have a layover in Dubai .Hence you will have to change the flight.
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    Can we go out of Dubai airport if I have VISA ?
    If the Govt officials will allow you,Yes you can.

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    Can I book hotel/lounge inside the Airport.
    Yes ,you can ,Kindly arrange it on your own.
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    Can I book the hotel/lounge at my own expense ?
    Yes.You can if you have valid VISA to go out of the airport.

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    What is charge to carry excess baggage?

    For any query related to excess baggage please check on airlines website .

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    Will we get PPE safety kit ?
    No .Kindly make your own arrangements for Safety kit.
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    How many hours minimum require in DEL/BOM to clear immigration, so i can book domestic flight.
    Minimum 5-6 hrs transition time between domestic and International Flight is required.

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    Can I catch a domestic flight on the same day I arrive in India ?
    As per the current update ,

    Passengers arriving on international flights connecting to other domestic airports as their final destination would be allowed to continue their journey if they have presented a negative COVID-19 report for an RT PCR test taken within 96 hours before the start of their journey , Please apply travel exemption online on Newdelhiairport.in/airsuvidha and once you have exemption in advance than you can book domestic flight to your hometown.
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    Can I carry Pram while traveling with infant?
    You can carry Pram with infant but depending upon the size of the pram at the check-in counter the airlines staff would decide if it requires to be checked in or you can take it uptill the aircraft door.



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    Do I need to collect baggage at transit point?
    No baggage will be checked through to India
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    Can you book exit-row seat / leg space for me?
    Exit Row seat can be booked at the time of Check in, so we recommend you be at the airport earlier to get your preferred seat
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    When can I do online check-in?
    Emirates airline will open online check in 48 hours ahead of your flight
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    My mother can’t speak English & Hindi, I need language assistance.
    We can request Meet and Assist but is subject to confirmation by Airlines.
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    How much gold or Liquor can I carry ?
    We do not have any information in regards to Custom and Duty policies.

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    Social distance will follow on flight?
    There is no Government policy outlined detailing on social distancing on flight.
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    Do we need transit visa in Dubai?
    As you are transiting the airport and NOT leaving the airport, hence you do not require a transit visa for Dubai .
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    Is the ticket transferable?
    Airlines tickets are non transferable.
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    When can I get my ticket after payment?
    Ticket will be issue in next 24 hrs after full payment received.


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    What would happen If I wiil be denied to board due to any reason or No show?
    If you are denied boarding or no show than no show fees will apply in addition of the cancellation fees or date change fees.
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    Would I be able to choose my seat ?
    We can place a request for standard Aisle or window seat and it will be subject to airline approval.

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    Will there be any bassinet provided for my infant?
    Bassinet will be allowed for baby's traveling less than 10 KG weight and it will be first come first serve basis
    .Please note bassinets are limited in number and subject to availability.
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    Can we carry our own food packs in the flights?
    You can carry your own food for personal consumption . Please try and not exceed your hand luggage allowance.
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    Is the deposit refundable or adjusted with future booking?
    Deposit amount is non refundable but adjustable within next 30 days for international commercial flight.

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    When does check in open and closes?
    Check in opens 3 hours prior to departure time as due to Covid 19 situation there are more formalities involved. Check -in closes 1 hour prior to departure

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    What will happen if airline cancels the flight?
    If airline cancels the flight, Airline's updated cancellation policy will apply.
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    Will flight operate during this stage 4 Lockdown from MEL ?
    These commercial flights are allowed to operate from Melbourne International airport.

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    I need a Wheelchair .
    We can request the wheelchair subject to confirmation by Airlines.



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    Will I get accommodation in Dubai due to long hold? or During transit in Dubai?
    No accommodation is provided by Airlines during your transit in Dubai.
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    Do We need any approval from Indian Govt. ?
    Emirates has received all the appropriate approvals for passengers on selected flights from the State of Delhi for passengers travelling to DEL and Maharashtra for passengers travelling to BOM, so no further approvals are necessary
    You are only eligible to book these flights if you are an Indian passport holder without Permanent Residency of Australia.

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    How much baggage I can carry?
    Checked Baggage :30 kg

    Cabin Baggage : 7 kgs
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    Do we need to be quarantined in port of arrival or final destination in India if we take these Emirates flights ?
    All passengers connecting in Dubai must have a negative COVID-19 PCR test certificate to be accepted on the flight. The test must be taken within 96 hours before the start of their journey. Without the test, passengers will be denied check-in at airport.

    Once you have negative result of covid 19 , please visit newdelhiairport.in/airsuvidha and fill exemption form so that you will get exemption in advance .


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    Can we book these flights on your website ?
    These Flights can only be booked on Phone thorugh a Travel Consultant.
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    Can any kind of special meal be requested eg VJML?
    We can request in booking from our end, It will be subject to confirmation from airlines.
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    Is this a charter flight or commercial flight ?
    This is a commercial flight operated by Emirates Airline. Only for Indian passport holders without Permanent Residency of Australia or OCI can travel on this.
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    Do you have any other flight on emirates?
    Currently , Emirates is only operating these limited flights from Australia to India and do not have any other option.
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    Is this a one way flight or return ?I want to book a return ticket ?
    These are only one way flights for Indian passport holders. As Australian Borders are closed , we can not book return ticket.
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    Do we need to get tested Covid 19 before taking the Emirates flight ?
    All passengers connecting in Dubai must have a negative COVID-19 PCR test certificate to be accepted on the flight. The test must be taken within 96 hours before the start of their journey. Without the test, passengers will be denied check-in at airport.
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